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Privacy Policy

Healthado LIMITED
Company number: 14521745
Registered office address: 83 Ducie Street, Manchester, England, M1 2JQ
Office address: Wilsons Park, Monsall Rd, Manchester M40 8WN
Phone: +442075830218


Welcome to our website! We understand the importance of protecting your personal information and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you access and use our website.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material updates by posting the revised Privacy Policy on our website and indicating the date of the last update. Your continued use of our website after any modifications signifies your acceptance of the updated Privacy Policy.

Collection of information

We are committed to ensuring that we can provide the best support and respect to individuals experiencing mental health problems. To achieve this, we collect information from you through various channels. It is important to note that while we may use the information you provide to personalize your experience and improve our services, we always prioritize your privacy and security.

Here are the ways we collect information from you:

  • Direct interaction: We collect information from you when you interact directly with us, such as when you create an account, update your account information, or communicate with us through various channels. This includes when you provide your personal information while contacting us via phone, visiting our website, or reaching out to us through mail or in person.
  • Third-party interactions: We may collect information when you engage with us through third parties.
  • Website interaction: When you visit our website, we gather general information to understand your interests and improve our services. This includes identifying the pages you visit most frequently, the services or events that interest you the most, and tracking the pages you access through links in our emails.
  • Publicly available information: In order to tailor our communications and understand your background and interests, we may collect information about you from publicly available sources or through third-party subscription services or providers. This enables us to make our work more unique and relevant to you.

We utilize this information to personalize your website experience, make necessary improvements, and ensure that we provide you with the best service possible. Whenever feasible, we analyze anonymous information that does not identify individual visitors to our website.

We value the privacy and security of your information and handle it in accordance with applicable data protection laws. Our commitment is to use your information responsibly, protect it from unauthorized access, and ensure it is accurate and up to date.

Collection of personal information

We collect various types of Personal Information to provide you with our Services. This includes information that you voluntarily provide to us when creating an account, using our platform, or engaging in communication. We value your privacy and aim to be transparent about the data we collect.

  • Account information: When you sign up for an account with us, we ask for personal details such as your name, email address, phone number, birthdate, and address. This information is necessary to set up and manage your account effectively.
  • Paid services: If you purchase paid services, such as counseling sessions or other upgrades, we collect billing information, including your billing name, address, and credit card payment details, to process the payment securely.
  • Listener and consultant applicants: If you apply to be a Listener or consultant on our platform, we collect the personal information required for the application process. Please note that additional privacy terms may apply to Listeners or consultants, which will be provided to you during the application process.
  • Mental health services: When you access mental health services through our platform, contact us, consultants, or other healthcare providers, or utilize counseling exercises and programs, we collect your personal information to ensure the provision of these services effectively.
  • Log data: We collect information about how you use our Services, which helps us engage, educate, and suggest behavioral activation strategies. This data is processed and stored to improve our services.
  • Requests for information, news, and content: You can sign up to receive information, news, and other content related to our products, services, events, and other relevant topics. Personal information such as your name, email address, address, and phone number may be requested for this purpose.
  • Browser information and cookies: We collect browser information, such as IP addresses and browser types, and use cookies and pixel tags to enhance your browsing experience and customize the content displayed on our website. This information helps us improve our services, diagnose technical issues, and gather demographic information. For more details, please refer to the “Cookies” section below.

You can request a download of your stored Personal Information or deletion of your account and associated data. However, we reserve the right to retain certain information if permitted by law, such as when necessary for security, and safety, or to enforce our Terms of Service.

Why we collect your personal information

We collect your Personal Information for several important reasons. We understand the significance of safeguarding your privacy and aim to be transparent about the purposes behind collecting and using your information. Here’s why we collect your Personal Information:

  • To provide and improve services: We collect Personal Information to deliver the best possible experience and provide our Services effectively. This includes creating and managing user accounts, offering mental health support, facilitating counseling sessions, and tailoring our services to your needs.
  • Communication and support: Your Personal Information enables us to communicate with you, respond to your inquiries, provide technical support, and keep you informed about important updates, news, and relevant content related to our Services. We strive to ensure you receive the information that is most relevant to you.
  • Personalization: By collecting information about your preferences, interests, and usage patterns, we can personalize your experience on our platform. This allows us to present content, recommendations, and resources that align with your needs and enhance the overall quality of our Services.
  • Research and development: We may use aggregated and anonymized data from our users to conduct research and analysis. This helps us gain insights, improve our Services, develop new features, and contribute to the field of mental health.
  • Compliance and legal obligations: We collect and retain certain Personal Information to comply with legal requirements, such as tax regulations and applicable laws governing mental health services. This ensures that we operate within the bounds of legal frameworks and fulfill our obligations.
  • Safety and security: Your Personal Information helps us maintain a safe and secure environment for all users. We employ measures to protect against fraudulent activities, monitor for suspicious behavior, and address any potential safety concerns promptly.
  • User experience enhancement: By analyzing data related to how you interact with our platform, we can identify areas for improvement, optimize our Services, and enhance the user experience. This includes analyzing user behavior, preferences, and engagement patterns to provide a more seamless and efficient experience.
  • Compliance with terms and policies: Collecting and analyzing user information allows us to enforce our Terms of Service, Privacy Policy, and other applicable policies. This ensures that our platform remains a trusted and respectful environment for all users.

We take the responsibility of handling your Personal Information seriously. We adhere to industry best practices and implement robust security measures to protect your data from unauthorized access, loss, or misuse.

Please note that while we collect your Personal Information, we never sell it to third parties for marketing purposes. We solely use your information to deliver the services you request and to enhance your experience on our platform.

By providing us with your Personal Information, you consent to its collection, use, and disclosure in accordance with our Privacy Policy. We appreciate your trust and are committed to safeguarding your privacy throughout your journey with us.

Keeping your information safe

We have implemented robust measures to ensure that your information is protected and kept safe. Here’s how we keep your information secure:

  • Secure data storage: We maintain secure data storage systems and follow industry-standard encryption protocols to safeguard your personal information. This includes using secure servers, firewalls, and data encryption technologies to protect against unauthorized access.
  • Access control: We limit access to your personal information to authorized personnel who have a legitimate need to access it. Our employees, contractors, and service providers are bound by strict confidentiality obligations and undergo regular training on data protection practices.
  • Regular security assessments: We conduct regular security assessments, audits, and vulnerability scans to identify and address any potential security risks. This allows us to stay proactive in maintaining the integrity of our systems and protecting your information.
  • Password protection: We encourage strong password practices and recommend that you choose a unique and secure password for your account. We employ password hashing techniques to store your passwords securely, making it extremely difficult for unauthorized individuals to access them.
  • Privacy controls: We provide you with privacy controls and settings that allow you to manage and control the information you share on our platform. You have the ability to review, update, or delete your personal information as needed.

While we take extensive measures to protect your personal information, it is important to remember that no method of transmission over the Internet or electronic storage is completely secure. However, we continually strive to update and enhance our security practices to adapt to evolving threats and industry standards.

If you ever suspect unauthorized access to your account or have concerns about the security of your information, please contact us immediately so that we can take appropriate action.

Retention of your information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws and regulations. The specific retention periods may vary depending on the type of information and the context in which it was collected. We have implemented reasonable retention practices to ensure that your information is not kept longer than necessary.

Once your information is no longer required for its intended purpose or is no longer necessary for legal or business purposes, we will securely delete or anonymize it in a manner that complies with applicable data protection laws.

Your rights

As a user of our services, you have certain rights regarding your personal information. These rights may vary depending on your jurisdiction and the applicable data protection laws. We are committed to upholding these rights and ensuring that you can exercise them easily. Your rights may include:

  • Right to access: You have the right to request access to the personal information we hold about you and receive a copy of it.
  • Right to rectification: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request its correction or update.
  • Right to erasure: In certain circumstances, you may have the right to request the deletion of your personal information. However, please note that this right is subject to applicable legal requirements and exceptions.
  • Right to restriction of processing: You have the right to request the restriction of processing of your personal information in certain situations. This means that we will limit the processing of your information while we assess your request.
  • Right to object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing, based on your specific circumstances.
  • Right to withdraw consent: If you have provided your consent for the processing of your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing based on your consent before its withdrawal.

To exercise your rights or if you have any questions or concerns about the processing of your personal information, please contact us using the contact details provided in our Privacy Policy. We will respond to your requests and inquiries in a timely manner and in accordance with applicable data protection laws.

Please note that there may be limitations and exceptions to these rights based on the applicable laws and regulations. We will make every effort to accommodate your requests and inform you about any relevant limitations or exceptions that may apply.

Contact us

If you have any inquiries, apprehensions, or feedback regarding our Privacy Policy or the way we gather, use, and safeguard your personal information, please reach out to us using the details provided below: