Gendercover

We’re here to listen, help, and make your experience better, one conversation at a time.

Terms and Conditions

Healthado LIMITED
Company number: 14521745
Registered office address: 83 Ducie Street, Manchester, England, M1 2JQ
Office address: Wilsons Park, Monsall Rd, Manchester M40 8WN
Phone: +442075830218
Email: help@gendercover.com

Using the website

Please read these Terms of Use carefully (“Terms”). These Terms govern and apply to your access and use of our website (“Website”), which provides support to individuals in difficult situations, including psychology and emergency help services. By accessing or using the Website, you agree to comply with and be bound by all the terms and conditions described in these Terms. If you do not agree to these terms and conditions, you are not authorized to use the Website.

Listening and counseling services

Our Website is dedicated to providing listening and counseling services to individuals who are in need of support. However, it is important to understand that our services are not designed to address emergency situations. If you find yourself in a crisis or believe that you or someone else is in immediate danger, we strongly urge you to contact the appropriate emergency services without delay. This may involve dialing 999/112 or the relevant emergency number in your country to ensure prompt assistance.

We strive to maintain a reliable and secure platform for delivering our services, but it is important to note that the efficacy and outcomes of counseling can vary. Different approaches may yield varying results for different individuals. We encourage you to be actively engaged in your counseling process and openly communicate with your consultant to ensure the most beneficial experience.

In addition, please be advised that the relationship formed between you and your chosen consultant is solely between the two parties involved. It is your responsibility to set goals, expectations, and boundaries with your consultant and to communicate any concerns or questions you may have during the course of your counseling.

We are committed to fostering a secure and supportive environment for individuals seeking counseling.

Payment

To access the services offered on our Website, you will need to go through a secure shopping cart system for convenient and hassle-free payment. We have outlined the step-by-step process below to guide you through the purchase of any services on our platform.

Step 1: browse services

Start by exploring the range of services available on our Website. We offer a variety of counseling options, such as individual counseling, couples counseling, and specialized programs. Take your time to review the service descriptions, consultant profiles, and any additional information provided to help you make an informed decision.

Step 2: add to cart

Once you have selected the desired service, click on the “Add to Cart” button. This action will add the chosen service to your virtual cart, where you can review your selection before proceeding to the payment process.

Step 3: review your cart

To ensure accuracy, carefully review the contents of your cart. Take a moment to confirm that the correct service, quantity (if applicable), and any associated fees are accurately reflected. You may also have the option to remove or modify items in your cart if needed.

Step 4: proceed to checkout

When you are ready to proceed with the payment, click on the “Checkout” button. This action will initiate the checkout process, where you will be required to provide certain information and complete the payment transaction.

Step 5: provide billing information

To process the payment successfully, you will need to provide accurate billing information. This typically includes your full name, billing address, and contact details. Rest assured that we have implemented appropriate security measures to protect your personal information.

Step 6: select payment method

Next, you will be prompted to select your preferred payment method. We strive to offer a range of secure payment options to accommodate your needs. These may include credit or debit card payments. Choose the method that is most convenient and suitable for you.

Step 7: enter payment details

If you choose to pay by credit or debit card, you will need to provide the relevant card details, including the card number, expiration date, and security code. For other payment methods, you may be directed to a secure third-party platform to complete the transaction. Follow the instructions provided and enter the necessary information as requested.

Step 8: review and confirm

Before finalizing the payment, carefully review all the provided information, including the selected service, billing details, and payment method. Take a moment to ensure accuracy and make any necessary adjustments. This step is essential to avoid any errors or delays in the payment process.

Step 9: complete the transaction

Once you are satisfied with the accuracy of the information, click on the “Complete Purchase” button to finalize the transaction. This action will authorize the payment and initiate the processing of your order.

Step 10: payment confirmation

Upon successful completion of the payment, you will receive a payment confirmation notification. This confirmation may be displayed on the Website or sent to you via email. It serves as a receipt of your purchase and should be retained for future reference.

Please note that our payment process is designed to be secure and user-friendly. In the event that you encounter any difficulties during the payment process, our customer support team is available to assist you.

We are committed to ensuring a smooth and reliable payment experience for our users. By following the above steps and carefully providing accurate information, you can confidently complete your purchase of services on our Website.

Delivery

Upon successful payment for our services, we ensure a seamless and timely delivery process. Our commitment is to provide you with a smooth experience from payment to accessing the psychological assistance you’ve chosen.

Contact Method Confirmation
After completing the payment process, our dedicated manager will promptly reach out to you via email. During this communication, we will discuss and agree on the most convenient means of contact for your upcoming session. Whether through text-based chat, voice calls, or video calls, we prioritize your comfort and accessibility.

Session Initiation
Once the preferred mode of communication is established, we will proceed to schedule and initiate the psychological assistance session. Our goal is to ensure a prompt and effective connection between you and our professional support.

Brochure Delivery
If you have purchased electronic brochures containing valuable information, these will be sent directly to your email address. The delivery of brochures is typically instantaneous, providing you with immediate access to the relevant materials.

Delivery Time for Brochures
In some instances, brochure delivery may take up to 48 hours. Rest assured, we strive to expedite this process and aim for swift delivery. Should you encounter any delays, our team is available to assist and address any concerns you may have.

Communication and Support
Throughout the entire process, our manager remains available to address any queries, provide assistance, and ensure your satisfaction. We are committed to delivering not just a service but an experience tailored to your needs.

Intellectual property

All content available on or through our Website is the property of our company or its licensors and is protected by intellectual property laws, including copyright, trademark, patent, and trade secret laws. You agree not to reproduce, modify, distribute, sell, exploit, publish, or circulate the content without our prior written consent. Any software or accompanying documentation made available for download from the Website is also subject to copyright laws.

We grant you a limited, revocable, non-transferable, and non-exclusive license to use the software, network facilities, content, and documentation on the Website solely for the purpose of accessing and using our services. This license does not permit you to modify, reverse engineer, create derivative works, or provide access to third parties without our express written consent.

Important notices and disclaimers

Please carefully read the following important notices and disclaimers regarding your use of this website:

Information Accuracy and Reliability: The information provided on this website is presented in good faith and based on the best available knowledge at the time of publication. However, we make no representation or warranty as to the reliability, accuracy, or completeness of the information contained herein. The content on this website is provided on an “as is” basis, and your reliance on any information is at your own risk.

Professional Advice: The information on this website should not be considered a substitute for professional mental health or medical advice. It is essential to consult with a qualified healthcare professional or mental health expert regarding your specific circumstances before making any decisions or taking any actions. Never disregard professional advice or delay seeking treatment based solely on information obtained from this website.

Compliance with Applicable Laws: If you are accessing and using this website from a country or jurisdiction other than the United Kingdom, it is your responsibility to ensure that your usage complies with the laws and regulations applicable in your own jurisdiction or location.
Please be aware that by using this website, you acknowledge and accept these important notices and disclaimers. If you do not agree with any of these terms, it is advised that you refrain from using this website.

Limitations of liability

In no event shall our company, its licensors, suppliers, or any third parties promoting the Website be liable for any damages, losses, or causes of action arising out of or in relation to your use of the Website or the services provided, including any errors or omissions in the content. Our total aggregate liability to you for all damages, losses, or causes of action shall be limited to the amount of payment made by you to our company in the past 12 months unless otherwise required by applicable law.

Hyperlinks

Throughout our Website, you may come across hyperlinks that redirect you to external websites or resources. These hyperlinks are provided for your convenience and to enhance your overall experience. However, it is important to note that we have no control over the content, accuracy, or availability of these external websites.

When you click on a hyperlink, you will be directed to a different website outside of our control. We cannot guarantee the reliability, security, or privacy practices of these external websites. Therefore, we encourage you to exercise caution and review the terms of use and privacy policy of any website you visit through a hyperlink from our Website.

Please be aware that the inclusion of hyperlinks on our Website does not imply endorsement or approval of the linked websites, their operators, or the content they provide. We disclaim any responsibility for the information, products, or services offered by these external websites. Your decision to access or use any third-party website is at your own risk.

Refund and cancellation

If a customer decides to cancel their service or consultation prior to its provision, they are entitled to a full refund. We value customer satisfaction and understand circumstances can change. In addition, we offer a range of brochures for sale on our site. In the unlikely event that a purchased brochure is corrupted or unable to be opened, we will promptly facilitate a refund. Please contact our customer service team with your order information for assistance with refund requests. This policy ensures our commitment to providing a positive customer experience.

Governing law

The interpretation, enforcement, and disputes arising out of these Terms and Conditions are subject to the laws of the United Kingdom. The UK courts shall be the exclusive authority to preside over any disagreements or matters arising from these Terms and Conditions or the utilization contract.

Changes to these website terms

We reserve the right to modify, update, or amend these website terms at any time and without prior notice. Changes may be made for various reasons, such as legal compliance, improvements to our services, or to address any concerns or feedback received from our users.

If we make any material changes to these website terms, we will strive to notify you through a prominent notice on our Website or by sending a direct communication to the email address associated with your account. It is important to review any updated terms to stay informed about any modifications that may affect your rights and obligations.

By continuing to use our Website after the updated terms have been posted or after receiving notice of the changes, you are indicating your acceptance of the revised terms. If you do not agree with any modifications to these website terms, your sole recourse is to discontinue using our Website.

Contact us

We value open communication and strive to provide exceptional customer support. If you have any questions, concerns, or feedback regarding our services, website terms, or any other aspect of our Website, we encourage you to reach out to us. We have dedicated support channels to assist you and ensure that your experience with us is positive and satisfactory. You can contact us via our email – help@gendercover.com.